The purpose of this cookies policy is to provide clear and precise information about the cookies used on our website.
We use own and third-party cookies to improve our services, customise our website, make it easier for our users to browse, offer an improved experience when using the website, identify problems and thereby improve the website, carry out measurements and usage statistics and show you advertising related to your preferences by analysing use of the website.
What are cookies?
Cookies and other similar technologies, such as local shared objects, flash cookies or pixels, are tools used by Web servers to store and recover information about website visitors, and also to ensure correct functioning of the website.
Disable in browsers?
You can, at any time, allow, block or delete the cookies installed on his/her device by changing the settings on the browser installed on your computer:
- Chrome: Chrome Settings -> Advanced -> Privacy -> Content settings. For more information, consult Google support or your browser Help.
- Explorer: Explorer tools -> Internet options -> Privacy -> Settings
For more information, consult Microsoft support or your browser Help.
- Safari: Safari Preferences -> Security
For more information, consult Apple support or your browser Help.
If you deactivate the cookies, it will not prevent you from browsing the website, but the use of some services may be limited and, consequently, your browsing experience may be less satisfactory.
You may withdraw your consent relating to the Cookies Policy at any time, and may delete the cookies stored on your device by adjusting your internet browser settings, as described above.
Personal data is any information that identifies you or helps to identify you. For example, your name, email address, IP address or location information.
The following personal data are collected:
IDENTITY: first name, last name, title, date of birth (optional).
CONTACT: email address, billing address, delivery address, country and telephone numbers.
PAYMENT INFORMATION: Financial and/or credit card information.
PROFILE: orders made by you, preferences, feedback, and survey responses.
MARKETING AND PREFERENCES: Your preferences in receiving marketing from us, this includes email, SMS, post and phone calls.
HOW WE USE YOUR DATA:
We will only collect and process your data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
We will only collect personal data from you when:
- we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or we have a legal obligation to collect or disclose personal data from you.
Marketing preferences, adverts and cookies:
We may send you marketing communications and promotional offers. This is of course in accordance with your preferences you have chosen to select.
If you open an account with us or purchase goods from us, signed up to our mailing list (this could be email, SMS, post or by phone).
We always try to give our customers the best personal experience so may use your previous purchase history, location, time of order to determine the marketing material you will see on our website, social media, SMS message, post and email campaigns.
Links to other websites and third parties:
HOW WE SHARE YOUR DATA:
We may disclose and share your personal data with third parties. All the type of third parties are listed below and reasons why we may disclose this information
IT systems, software and platforms: This may be to help fix bugs on systems or to help us create a marketing material to show you.
Payment Providers: To help process your order, please note we don’t have access to all your card details. They are masked to only show last 4 digits and expiry date.
Delivery companies: To help let these companies communicate with you regards your delivery. Some use email, SMS and may even call you. You may also receive post from delivery companies if issue with your order with them.
If we have a duty to comply from a legal obligation.
In case the ownership of Pluck and Shine Ltd changes we will share the data with the new owners, but we will also inform you about the change. In this event we will also share your data with our main supplier, Groomer.DK to ensure the quality of our services is upheld. Groomer.dk is located in Vedtoftevej 26, 5620 Glamsbjerg, Denmark and complies with EU standards and regulations.
You have the following rights in connection with your personal data:
To withdraw your consent at any time.
To object to us processing your personal data for direct marketing purposes.
To obtain a copy of your personal data which we hold about you.
The right in certain circumstances to:
- have your personal data erased
- restrict processing of your personal data
- object to the processing of your personal data
- have your personal data transferred to a third party
CHANGES TO THIS PRIVACY NOTICE
From time to time we may change this privacy notice. If there are any significant changes, we will post updates on our website, applications or let you know by email.